Legal
Privacy Policy.
📄 Last updated: February 1, 2026
Table of Contents
Information We Collect
Information you provide
When you create an account, subscribe to a plan, or contact us, we collect information such as:
Name, email address, and company name
Billing information (processed securely via Stripe — we never store card numbers)
Profile details and preferences you set within Relay
Content you upload to your client portals (files, messages, project data)
Information collected automatically
When you use Relay, we automatically collect certain technical data to keep the service running smoothly:
IP address, browser type, operating system
Pages visited, features used, and interaction patterns
Device identifiers and session duration
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve the Relay service
Process transactions and send billing-related communications
Send product updates, security alerts, and support messages
Analyze usage patterns to improve features and user experience
Prevent fraud, abuse, and security threats
We never sell your personal data to advertisers or third-party data brokers. Period.
Data Sharing & Third Parties
We only share your data with third parties when necessary to provide the service:
Payment processing:
Stripe (PCI-DSS compliant)
Cloud infrastructure:
AWS (SOC 2 certified)
Email delivery:
Postmark (for transactional emails only)
Analytics:
Plausible Analytics (privacy-first, no cookies)
We require all third-party providers to maintain equivalent data protection standards. We will never share
your client portal data with any third party.
Data Storage & Security
Your data is stored on encrypted servers in the United States (AWS us-east-1 and us-west-2). We
implement industry-standard security measures including:
AES-256 encryption at rest and TLS 1.3 in transit
Regular security audits and penetration testing
Role-based access controls for our internal team
Automated backups with 30-day retention
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
Access:
Request a copy of the data we hold about you
Correction:
Update or correct inaccurate information
Deletion:
Request deletion of your account and associated data
Portability:
Export your data in a machine-readable format
Opt-out:
Unsubscribe from marketing communications at any time
To exercise any of these rights, email
privacy@relay.app
. We respond within 30 days.
Cookies & Tracking
Relay uses minimal cookies, limited to what's necessary for the service to function:
Essential cookies:
Session authentication and security tokens
Preference cookies:
Your language and display settings
We do not use advertising cookies or third-party tracking pixels. Our analytics provider (Plausible) is
cookieless and GDPR-compliant by default.
Children's Privacy
Relay is not intended for use by anyone under 16 years of age. We do not knowingly collect personal
information from children. If you believe a child has provided us with data, please contact us immediately.
Changes to This Policy
Contact Us
If you have questions about this Privacy Policy or our data practices, reach out:
Email:
privacy@relay.app
Mail: Relay Inc., 548 Rue Nationale, Lille, 59000. France.